Clear rules for responsible outreach.

These Terms of Service form an agreement between Ecliptic Creative ("Ecliptic Creative," "we," "us," or "our") and the person or organization accessing EC Outreach ("you" or "your"). By accessing or using the service, you agree to these terms.

You must be legally able to enter into this agreement. If you use EC Outreach for an organization, you confirm that you have authority to accept these terms for that organization. If you do not agree, do not access or use the service.

EC Outreach is an outreach operations service for managing contacts, campaigns, message generation and review, sending, delivery records, consent and suppression records, and supported business conversations through email and WhatsApp.

Your access may also be governed by an order, proposal, subscription, or other written agreement with Ecliptic Creative. If that agreement conflicts with these terms, the more specific written agreement controls for the conflicting subject.

You are responsible for keeping account credentials, access tokens, connected sender credentials, and recovery methods confidential. You must provide accurate account information, grant access only to authorized users, and promptly remove access that is no longer required.

You are responsible for activity performed through your workspace unless it results directly from our failure to use reasonable security measures. Notify us promptly at info@eclipticcreative.com if you suspect unauthorized access or credential exposure.

You may not use EC Outreach to:

• violate any applicable law, regulation, or court order;
• send spam, deceptive messages, threats, harassment, or unlawful content;
• impersonate another person or misrepresent a sender or organization;
• distribute malware, collect credentials, conduct fraud, or interfere with another system or account;
• bypass consent, suppression, review, rate, security, or access controls;
• probe, reverse engineer, disrupt, or overload the service except where applicable law expressly permits that activity; or
• use contact information obtained unlawfully or in violation of a provider's terms.

You control the audiences, senders, content, timing, and purposes of your outreach. You are responsible for establishing any permission or other lawful basis required to contact each recipient and for maintaining truthful evidence where consent is required.

You must identify the sender accurately, use approved WhatsApp templates where required, comply with applicable email and messaging rules, and honor unsubscribe, stop, objection, and deletion requests without undue delay. You must not remove or work around suppression records to continue unwanted contact.

You retain responsibility for contact data, prompts, templates, campaign instructions, messages, and other content submitted through your workspace. You grant us the limited right to process that content as necessary to operate, secure, and support the service.

AI-assisted features may produce inaccurate, incomplete, or unsuitable content. Generated content is a drafting aid, not professional advice. You are responsible for reviewing messages, checking factual claims, and confirming that content is appropriate before approving or sending it.

EC Outreach may connect to services selected or configured by you, including Meta's WhatsApp Business Platform, email providers, hosting services, sourcing or verification providers, and AI generation providers. Your use of those services is also subject to their terms, policies, permissions, pricing, and technical limits.

We are not responsible for a third-party service's availability, decisions, account restrictions, content review, delivery, or changes. You authorize us to exchange the information reasonably required to provide the requested integration.

Our Privacy Policy explains how EC Outreach handles personal information. Instructions for access, correction, and deletion requests are available on the Data Requests and Deletion page.

Where you provide personal information on behalf of an organization, you confirm that you are authorized to provide it and instruct us to process it for the service. You remain responsible for any notices, permissions, or agreements required for your collection and use of that information.

Ecliptic Creative and its licensors retain all rights in EC Outreach, including its software, interface, documentation, branding, and service content, excluding content supplied by you or another customer.

Subject to these terms and any applicable commercial agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use EC Outreach for your authorized internal business purposes. No other rights are granted by implication.

We work to keep EC Outreach available and reliable, but uninterrupted or error-free operation is not guaranteed. Maintenance, provider incidents, security events, connectivity problems, and changes to third-party APIs may affect the service.

We may modify the service to improve functionality, security, compliance, or usability. We will use reasonable efforts to communicate material changes that substantially reduce paid functionality.

You may stop using the service at any time, subject to any separate commercial agreement. We may restrict or suspend access when reasonably necessary to address a security risk, prevent unlawful or abusive use, protect recipients or third parties, respond to a provider restriction, or enforce these terms.

We may terminate access for a material breach that is not cured after reasonable notice, where a cure is possible. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnification, and governing law—will survive.

To the fullest extent permitted by law, EC Outreach is provided on an "as is" and "as available" basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not guarantee campaign results, recipient engagement, message delivery, provider approval, legal compliance for your particular use, or the accuracy of generated or third-party information.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunities, or data, even if advised that such loss is possible.

To the fullest extent permitted by law, Ecliptic Creative's total liability arising out of or relating to the service will not exceed the amount you paid for EC Outreach during the twelve months before the event giving rise to the claim. If you used the service without charge, the total liability will not exceed USD 100. These limitations do not apply where applicable law does not allow them.

To the extent permitted by law, you will defend and indemnify Ecliptic Creative and its personnel against third-party claims, losses, and reasonable costs arising from your content, audiences, campaigns, breach of these terms, violation of law, or infringement of another party's rights. This obligation does not apply to the extent a claim results from Ecliptic Creative's own breach, negligence, or willful misconduct.

Unless a separate written agreement states otherwise, these terms are governed by the laws of Ethiopia, without regard to conflict-of-law principles. The courts located in Addis Ababa, Ethiopia will have exclusive jurisdiction over disputes arising from these terms or the service, subject to any rights that cannot lawfully be waived.

Before filing a formal claim, each party will make a reasonable good-faith effort to resolve the dispute through written notice and discussion.

We may update these terms as the service or applicable requirements change. The date at the top identifies the latest revision. If a change materially affects your rights or obligations, we will use reasonable efforts to provide notice. Continued use after the updated terms take effect means you accept them.

Ecliptic Creative
Bole Road, Sunshine Tower #4, next to Marriott Hotel
Addis Ababa, Ethiopia
info@eclipticcreative.com